Cashier (Customer Service)

Job Details

Qualifications & Requirements

Who May Apply: Open to those with SOFA sponsorship only. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/13/2026 The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Okinawa, Japan. Legal US residents must possess a social security number and be citizens of a NATO country. Must be able to provide documentation proving residence status overseas. Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Applicants must be 18 years of age and have cash handling experience which required the direct handling of cash and preparation of cash reconciliation report (beginning balance, amounts received and disbursed, numbers and types of transactions, ending balance). Must also have experience which required skill in making basic mathematical computations (addition, subtraction, multiplication and division) quickly and accurately and with attention to detail. Must speak, read and write English. Must have a friendly and outgoing personality. Must meet Business Operations Flight dress and grooming standards.

Position Overview

About the position: This position is Non-appropriated Fund (NAF) and is located at the Rocker Complex Club on Kadena Air Base in Okinawa, Japan.

Duties

• Performs customer service function by providing general information on club operations, services, special events, etc., to customers either in person or by phone. Assists customers with club card and cash transactions. Accepts and processes new membership applications, transfers of membership and out processes members. Accepts and records club card payments, makes routine changes to accounts such as change in address, addition of family members, billing cycle, and make routine inquiries at customer's request. Buys and sells yen using the proper daily yen exchange rate. Conducts harvests and fills slot machines and kiosks, reconciles cash counts with monitoring devices and completes applicable reports. Pays jackpots as required and reports malfunctions as necessary. Sets up and operates cash registers taking payments and making change for purchases during lunch periods or as otherwise assigned. Maintains petty cash account and prepares refund vouchers. Takes reservations and/or sells tickets for special events such as holiday meals, entertainment, programs such as Bingo Extravaganza, and other promotions. Processes pro rata sheets for special functions and accepts payments. Reconciles cash at end of shift, completes cashier reports, reviews and analyzes transactions to trace source of discrepancies and reports any shortages or overages and ensures all supporting documents, e.g., checks, charge card sales slips, guest checks, etc., are present. Maintains strict vigilance over daily transactions and notifies supervisor immediately of any suspicious occurrences, irregularities, or unusual requests. Performs surprise cash counts as directed. Answers telephone and directs calls to appropriate staff members. Performs other duties as assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13020571