Lead Desk Clerk NF-02

Job Details

Qualifications & Requirements

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Twelve months experience with a property management system in hotel environment and prior work experience as a desk clerk. Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for word processing or data entry. Good verbal communication and customer service skills. Claimed experience must be verifiable through your resume. Assumptions will not be made.

Position Overview

This position is located at USAG Stuttgart, Stuttgart Lodging, Panzer and Kelley Hotels, Stuttgart, Germany. Incentives and Bonuses Incentives will not be paid.

Duties

• Makes reservations for incoming guests based on room availability. Interviews incoming guests to determine room assignment. Assists clientele in the completion of required forms and registration cards.
• Answer questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys. Provides statement of non-availability when applicable.
• Posts registration information on the registration card. Orients guests concerning use of facilities and equipment, and other facilities available on post.
• Computes charges for guests checking out, receives payments and room keys; renders receipts. At end of shift, accounts for and secures cash.
• Conducts on-the-job training and instruction of desk clerks. Demonstrates work methods, provides work related guidance, ensures materials and equipment are available. Resolves routine work related problems.