Medical Support Assistant (Office Automation)
2 days left to apply
Salary context
Based on 128 annual-salary jobs in the same occupational series. This role pays below most similar positions.
Job Details
Qualifications & Requirements
Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors. Specialized Experience: One year of specialized experience which includes: patient/customer interaction such as giving instructions and arranging appointments; assembling and organizing patients' records; retrieving patient data, and laboratory reports; and utilizing office automation software programs. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.
Position Overview
About the Position: Serves as a Medical Support Assistant (Office Automation) for a Medical Treatment Facility (MTF), performing the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting. This is a Direct Hire Solicitation
Duties
- Receive patients and visitors as the initial point of contact, in person or telephonically.
- Maintain and monitor patient appointment schedules for the clinic/practice.
- Schedule appropriate patient appointments.
- Coordinate and/or schedule patient appointments with other clinics or specialties.
- Ensure the patient completes all necessary forms prior to being seen by the provider.
- Perform Quality Assurance monitoring, using appropriate tools regarding the completion and contents of the patients’ record.
- Assess patients' administrative needs and provide guidance or assistance in resolving patient concerns.
- Provides clear and concise information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, and staff.