Claims Assistant

Job Details

Qualifications & Requirements

Minimum Qualifications for GS-05 level: A. One year of specialized experience equivalent to at least a GS-04 level in the Federal service. Specialized experience is defined as work experience that involves performing a wide variety of clerical and administrative office duties.; OR B. Four years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.; OR C. Applicants may also combine education and experience to qualify at the GS-05 level. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Only experience and education obtained by the closing date of this announcement will be considered. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Position Overview

This position is located in the Office of Programs; Retirement Benefits Division; Post Section A. The incumbent will be responsible for performing a full range of standard and non-standard clerical work. This job announcement may be used to fill one or more vacancies. This is a bargaining unit position. This position is represented by the Council of AFGE Locals in the Board.

Duties

• As a Claims Assistant, you will: Analyze and evaluate a variety of different items to determine the best course of action to take to properly resolve the work item. Photocopy, screen and search/match work items, answer telephones (respond to general inquiries and take messages), open/deliver mail. Operate an image processing system, which converts documents for subsequent adjudication and review by RRB personnel. Review documents to ensure that it is properly prepared for imaging. Be responsible for indexing documents to ensure beneficiary's information is not merged and that electronic documents can be found.