Supervisory Management & Program Analyst (AMO)

Job Details

Position Overview

Duties

• The incumbent leads and manages assigned portfolio programs in the Approval Management and Oversight section within Program Oversight and Integrity Division. This includes strategically planning, applying operational and tactical procedures to ensure proper oversight of approved education and training programs. The incumbent resolves sensitive and or complex situations independently as appropriate.
• The incumbent regularly informs supervisor of accomplishments, progress, mission needs, resourcing, and all unresolved or controversial issues.
• The incumbent provides advice and recommendations to leadership for programs assigned within EDU mission in written or verbal format.
• The incumbent coordinates program goals and initiatives, internally, and with other federal, foreign, state agencies, private sector and non-profit organizations to build strong and effective collaborative efforts and partnerships.
• The incumbent serves as a liaison for the division for facilitating meetings, conferences and events, and internal and external communications.
• The incumbent participates in the sharing of information to meet mission. The incumbent supports channels of communication that support safeguarding the integrity of the GI Bill to include but not limited to national compliance of statute, regulations, policy, procedures, and investigations.
• The incumbent manages federal contractualrelationships applicable to assigned portfolio.The incumbent takes appropriate action such as review, investigate, refer, develop, analyze, and coordinate stakeholder complex and sensitive correspondence to various forms of inquires relevant to assigned portfolio while observing deadlines and keeping supervisors informed of progress until matters are resolved.
• The incumbent develops and submits reports relating to the field offices of assigned jurisdiction.The incumbent researches, analyzes and evaluates policies and regulations to resolve stakeholder conflicts, challenges, and complaints, and to devise creative, effective, and useful solutions to emerging issues.
• The incumbent leads the analysis of education and training institutional data to track patterns, trends, and provide feedback, reports, written input for briefings, data-calls, and meetings to ensure enforcement of the statute, regulations, and standards.
• The incumbent promotes activities aimed at improving program effectiveness and efficiency. Implement new programs, sunset ineffective programs,and monitor and report program performance of present.
• The incumbent uses the full range of automated technology tools available in the organization, including those available from the MS Office Suite and similar information technology tools.
• The incumbent applies technical and administrative advice and leverage technology to identify and implement automation that aligns processes between stakeholders.
• The incumbent protects printed and electronic files containing sensitive data in accordance with the provision of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VBA policy.
• The incumbent protects the draft from unauthorized release or from loss, alteration, or unauthorized deletion.
• The incumbent follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement that the employee signs.

Qualifications & Requirements

• For a GS-14 position you must have served 52 weeks at the GS-13 level.

• Specialized Experience: Experience conducting or overseeing compliance, enforcement, investigative, or program approval activities at the supervisory or analyst level within federal or state education benefit programs (such as the GI Bill or other VA education programs), including interpreting and applying applicable statutes, regulations, and policies to ensure program integrity, conduct oversight and compliance reviews, and carry out enforcement or investigative actions.

Education

Requirements

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Selected applicants will be required to complete an online onboarding process

Evaluations

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Customer Service
• Decisiveness
• Flexibility
• Interpersonal Skills
• Problem Solving
• Resilience

• Leadership: Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.
• Managing Human Resources: Plans, distributes, coordinates, and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner.
• Organizational Awareness: Knows the organizations mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Analytical Thinking: Solves problems/issues quickly and effectively, involving a methodical step-by-step approach to thinking; breaks down complex problems into single and manageable components and considering each part in detail; Makes a systematic comparison of various alternatives; Notices discrepancies and inconsistencies in available information; Identifies a set of features, parameters, or considerations to take into account.
• Technical Knowledge: Knowledge of Federal, State and Local laws, regulations, policies, guides, procedures and judicial determinations applicable to Veterans Benefits Programs or similar programs.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Written Communication: Expresses facts and ideas in writing in a succinct and organized manner.

Required Documents

• Resume:
  • Contact Information:
    • Name and how best to contact you, including email address and phone number
  • Relevant Work Experience:
    • For each relevant work experience, make sure you include:
      • Job Title and Employer (including series and grade for any Federal positions)
      • Start and end dates with month/year (e.g., 05/2019 - 08/2022)
      • The number of hours you worked per week
    • Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement
  • Optional Details:
    • When relevant, include:
      • Current Security Clearance
      • Job-related training
      • Language skills
      • Organizations and affiliations
      • Professional publications
      • Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.)
• A copy of your most recent NON-award SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
• Your SF-50 reflecting when you entered your highest grade To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).
• Current VBA Employees seeking a reassignment/change to lower grade: you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
  NOTE: Award and General Adjustment SF-50's do not provide sufficient information will not be accepted for the purpose of verifying time in grade. Recommended SF-50's include Within Grade Increases (WGI), Promotions and Appointments.

• Most recent Performance Appraisal (VA Form 0750)
• Award SF-50s
• CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal

How to Apply

• Prioritize most relevant and recent experience
• Use concise, results focused language
• Align language from the job announcement
• Focus on demonstrating skills and competencies
• Remove outdated or unrelated experience
• Use the USAJOBS resume builder

• https://help.usajobs.gov/faq/application/documents/resume/page-limit.
• https://www.opm.gov/policy-data-oversight/hiring-information/merithiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/

1. Click Submit My Answers to submit your application package.

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

1. Click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
4. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
7. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
8. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.