Advanced Medical Support Assistant

Job Details

Position Overview

Duties

Duties include but are not limited to:

The Primary purpose for this position is to assist the staff in direct patient care areas that facilitate the efficient administrative operations of the unit. Acts as unit receptionists and accurately interprets and transcribes physician's orders and/or nurse practitioner's orders. Communicates with professional staff and services to the patient. Accurately inputs information into the computer daily, based on the written Admit, Discharge, and Transfer orders. Deals effectively with professional staff, other employees, patients, relatives, and visitors daily.

The Advanced Medical Support Assistant (AMSA) is located in the Inpatient Psychiatric Unit (IPU). The AMSA provides expert administrative patient support while working collaboratively in an interdisciplinary care delivery model (a team comprised of doctors, physician assistants, nurse practitioners, nurses, pharmacists, dieticians, physical therapists, occupational therapists, social work) which provides optimal care to acutely ill mental HealthPatients.

The AMSA functions acts as unit receptionist and coordinates all administrative duties related to patient admissions, discharges, and transfers. Distribute and balance the workload among employees in accordance with established workflow or job specialization, assure timely accomplishment of the assigned workload, and assure each employee has enough work to keep busy. Keep in touch with the status and progress of work.Maintains electronic patient records, and maintains census and chart records, orders office supplies, coordinates internal communications, and troubleshoots equipment. Performs clerical/assistant work in support of the care and treatment given to patients. Advises on and administers medical record systems or maintains medical records in a ward, clinic, or other such unit of a medical facility using manual and/or automated systems. The Primary purpose for this position is to serve as work leader. Provides additional on the job training and requirements. Provides ongoing knowledge, skills that are needed to perform daily assigned duties. Demonstrates proper work methods. Must maintain a current knowledge to educate all inpatient MSA's in the medical and Substance Abuse Residential Rehabilitation Treatment Program/ Inpatient Psychiatric Unit. Maintains daily communication with supervisors to maintain workplace efficacy and work effectively with professional staff, other employees, patients, relatives, and visitors daily. The AMSA provides input on performance, resolves daily workplace issues, and maintains efficient workflow. Assignments at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts. The GS-6 MSA also completes timekeeping. The Advanced Medical Support Assistant (AMSA) is highly skilled in performing a wide range of tasks and their advanced capabilities support and facilitate the overall operation of a complex inpatient unit.

Qualifications & Requirements

• United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience: None.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational level.
3. Ability to run errands in support of team functions by clinical staff. Ability to call Rapid Response as needed and directs resources in the event of an emergency as well as receives and directs patients and visitors.
4. Ability for the following: Sitting, Standing, effective verbal communications, walking, bending, lifting, carrying more than 35 lb. objects such as files, books, and paper, box of paper reams, quickly responding to mental health codes to replace nursing staff tasks.
5. Advanced knowledge of the technical health care process as it relates to access to care.
6. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
7. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
8. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

• Knowledge of Microsoft programs including, but not limited to PowerPoint, Word, Teams, and Excel
• Experience scheduling patients in Clinical Video Telehealth; VA Video Connect and phone clinics
• Experience scheduling across multiple platforms (GUI, VistA, Telehealth Management Platform)

Education

MPORTANT: If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official transcript with your application. If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision:

• Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)

Requirements

• You must be a U.S. Citizen to apply for this job.
• To be considered for this position, you must complete all required steps in the process.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• Physical Requirements: Sitting, Standing, effective verbal communications, walking, bending, lifting, carrying more than 35 lb. objects such as files, books, and paper, box of paper reams, quickly responding to mental health codes to replace nursing staff tasks.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Evaluations

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

• Resume

• DD-214/ Statement of Service
• Disability Letter (VA)
• Resume
• SF-50/ Notification of Personnel Action
• Transcript

How to Apply

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.