Veterans Outreach Program Specialist

Job Details

Position Overview

Duties

• Providing information, explanation of services, support, and connection to a variety of individuals of various educational, environmental, ethnic, and cultural backgrounds, regarding benefits and eligibility to VHA, RCS, Veterans Benefits Administration (VBA) and the National Cemetery Administration (NCA).
• Developing, managing, and distributing outreach materials to include brochures, presentations, flyers, fact sheets, web content, and other targeted information which highlights Vet Center services and locations as well as the combat Veteran experience.
• Creating presentations and materials with information in the appropriate format to allow the Veteran and/or Service Members, their families and representatives to understand the information they are receiving.
• Serving as a community liaison representing the Vet Center with organizations to include but not limited to Veterans Service Organizations, community groups, and others whose interest is in helping and protecting Veterans, their families, and their representatives.
• Collaborating closely with Vet Center direct service providers, helps initiate client referrals, and follows up to ensure client needs are being met timely.
• Collaborating, participating in the planning, coordinating, and executing of a variety of outreach events.
• Preparing documentation of contacts, client visits, and administrative activities in accordance with program guidelines and policies.
• Driving either a Government Owned Vehicle (GOV) or a Mobile Vet Center Mobile Vet Center to perform outreach services on a daily basis. Each Mobile Vet Center may be up to 40 feet long.
• Setting up and closing the Mobile Vet Center for operation, i.e., leveling the Mobile Vet Center, checking communications systems, electrical systems, etc.

Qualifications & Requirements

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
  • Working with in the community, developing, planning, scheduling, and conducting outreach events, and referral processes.
  • Creating and presenting formal briefings to a variety of individuals with various education, environmental, ethics and cultural backgrounds.
  • Developing, managing, and distributing outreach materials to include brochures, presentation, flyers, fact sheets, web content, and other targeted information which highlights services and locations.
  • Preparing and maintaining records including documentation of contacts, clients visits and administrative activities in accordance with program guidelines and polices.
  • Preparing and providing accurate reports and cursory analysis on outreach data as assigned in accordance with program requirements.

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent degree OR (3) full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate level education.

• Be "surplus" or "displaced";
• Have a current performance rating of at least "fully successful" (Level III) or equivalent;
• Occupy a position in the same local commuting area of the vacancy;
• Apply for a specific vacancy at or below your current grade level with no greater promotion potential than your current position;
• Meet the application deadline in the announcement; and
• Be found "well qualified" for the job.

• Are in the competitive service;
• Are in tenure group I (career) or tenure group II (career-conditional); and
• Have an official notice from your agency saying that your position is no longer needed. This notice could be:

• a "Certificate of Expected Separation" (CES);
• an agency certification that you are in a surplus organization or occupation;
• a notice that your position is being abolished; or
• a letter saying you are eligible for discontinued service retirement.

• Are in the competitive service;
• Are in tenure group I (career) or tenure group II (career-conditional); and
• Have an official notice from your agency saying you will be separated by reduction in force. This notice could be:

• a specific reduction in force separation notice; or
• a notice of proposed removal because you declined a directed reassignment or transfer of function out of the local commuting area.

• In the excepted service;
• Downgraded or reassigned due to reduction in force, but not separated;
• In a different local commuting area from the vacancy;
• In a temporary or term position in the competitive service;
• In an agency that is not in the Executive branch;
• In an agency that does not follow OPM hiring procedures (this includes Postal Service, legislative and judicial branch agencies); or
• In the Senior Executive Service (SES).

Education

Requirements

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Evaluations

• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Required Documents

• Resume

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Proof of CTAP/ICTAP eligibility
• Performance Appraisal
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

How to Apply

1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 08/27/2026.
4. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
7. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

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