Administrative Officer-Detail-Not to Exceed 1 year

Job Details

Position Overview

Duties

• Plans, develops, coordinates, and directs program analysis of all components of Community Care.
• Responsible for the independent preparation of reports, management briefings and other reporting systems required of the program. Reports typically include in-depth analysis of volume of patients served and demographic data of patients served by pulling raw data from corporate data warehouse (CDW), time study reports for efficiency in consult processes, wait times for capacity/access, staffing levels and progress, ongoing assigned projects from the Community Care Chief including barriers and progress towards completion, and suspense data elements as required by outside inspecting bodies.
• Acts as the administrative lead for weekly metrics, all aspects of monitoring consults, wait times, deferred consults due to COVID 19, Community Care funding, internal and external customer service, medical records through e-Fax, Community care staffing, space and equipment, and MISSION Act implementation as it applies to Community Care.
• Other reports are produced, validated, and complied through various sources including VSSC, VISTA, CDW, ARC, VISN SharePoint, and national VACO offices. The frequency of ongoing reports is weekly and more in-depth tracking reports are at the request of the Community Care Chief or Executive leadership. Several reports are weekly, bi-weekly, monthly, and quarterly.

• Provides supervision for employees responsible for administrative work in support of the VA SORCC community care service line; MSA's, AMSA's, Supervisory and Lead MSA's, and Voucher Examiners.
• Ensures employees under his/her supervision perform duties in a manner that is highly collaborative with clinical employees within the VA SORCC community care service line, as well as all other service lines across the Medical Center, and community vendors.
• Responsible for: a cohesive team structure within CC; an environment of trust and collaboration; a team-oriented, customer-driven, professional environment to develop new models of care that emphasize prevention, improve access and coordination of care; educate and empower Veterans and their families; enhance the customer experience with positive human interactions and therapeutic alliances; promote the coordination, continuity, and integration of care; demonstrates flexibility, integrity and accountability with a work ethic that emphasizes excellence and quality; and builds customer confidence by professional dress and demeanor.
• Discusses, investigates, and responds to employee grievances to resolve conflicts.
• Represents management at labor management meetings, provides information, and resolves conflicts and/or issues that may arise.
• Assures management officials are familiar with the negotiated agreement.
• Listens to problems and concerns of assigned employees and helps when possible or secures the advice from Human Resources.
• Coordinates and participates in disciplinary actions and responds to appeals and grievances and attends hearings when requested. This may involve working with Human Resources, Special Counsel, Equal Employment Opportunity (EEO) Investigators, and others in resolving personnel problems and taking personnel actions.

• Plays a vital role in developing and coordinating internal review systems to assure that both clinical and administrative activities follow agency and accrediting and regulatory requirements.
• Provides for full administration of reporting, evaluation, and community care requirements associated with the accreditation of the organization.
• Establishes procedures to meet unusual or unique standards assuring services provided meet nationally accepted standards, are at least equal to those available in the community and are maximally cost effective.
• Employs updated mechanisms proven to be effective in the provision of service.
• Assures all standards of regulatory and accrediting agencies are continuously met in full.
• Participates in all system reviews both internal and external and makes suggestions on ways to improve overall management for the division.

Qualifications & Requirements

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Fundamental knowledge engage in analytical, financial, statistical, and quantitative problem solving and analysis. This requires knowledge of quantitative, statistical, and analytical methodologies, and an understanding of accounting procedures and principles. Demonstrates a thorough knowledge of all facets of VHA Office of Community Care directives, policies, regulations, and processes. Advanced knowledge in the use of a personal computer and computer systems. Basic knowledge and familiarity with word processing, spreadsheet, and database packages is required. Must have the ability to write clearly and concisely the documents and reports necessary for the job. Must have the ability to communicate effectively on paper and by word of mouth. Basic knowledge base of common financial analysis techniques, including budget projection and forecasting. Proficiency is also required in hospital wide packages, to include referral management software and other VA computer systems. Introductory interpretation of any rules or regulations governing new computer or manual work methods. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position AND the number of hours a week spent in such employment. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have have successfully completed a Masters or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. of J.D., if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond possess equivalent combinations of successfully completed graduate level education and specialized experience to meet total experience requirements. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation.

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Advanced knowledge engage in analytical, financial, statistical, and quantitative problem solving and analysis. This requires knowledge of quantitative, statistical, and analytical methodologies, and an understanding of accounting procedures and principles. Demonstrates a thorough knowledge of all facets of VHA Office of Community Care directives, policies, regulations, and processes. Expert knowledge in the use of a personal computer and computer systems. Expert knowledge and familiarity with word processing, spreadsheet, and database packages is required. Must have the ability to write clearly and concisely the documents and reports necessary for the job. Must have the ability to communicate effectively on paper and by word of mouth. Advanced knowledge base of common financial analysis techniques, including budget projection and forecasting. Proficiency is also required in hospital wide packages, to include referral management software and other VA computer systems. Introductory interpretation of any rules or regulations governing new computer or manual work methods.
• NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position AND the number of hours a week spent in such employment. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or or LL.M., if related. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education that is equal to at least 100 percent for this grade level. You must have a combination of specialized experience and education in excess of a Masters degree or two years of graduate level education (36 semester hours) and specialized experience to meet total experience requirements. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation.

Education

Requirements

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Evaluations

• Attention to Detail
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Teamwork

Required Documents

• Supervisory Concurrence Memo
• Resume
• SF-50/ Notification of Personnel Action

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Supervisory Concurrence Memo
• PCS Orders
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

How to Apply

1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 08/26/2026.
4. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
7. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

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