Intermediate Care Technician
Washington, District of Columbia
About 1 week left
Salary: $57,736 – $75,059
per year
(GS-7)
Salary context
Based on 140 annual-salary jobs in the same occupational series. This role pays above most similar positions.
Job Details
Position Overview
The full performance, Intermediate Care Technician (ICT) Generalist is assigned to the Department of Veteran Affairs, Veterans Health Administration (VHA). This position serves as an advance technician for outpatient care settings such as; primary care, mental health, and specialty clinics. As an ICT Generalist the incumbent may serve in a medical center, community-based outpatient clinic (cboc), mobile medical unit or may have virtual/remote assignments.
Duties
Major Duties include, but are not limited to:Mental Health Services
- Assisting licensed personnel with crisis intervention, management of aggressive or suicidal psychiatric patients, by providing one-to-one observations and applying prevention and management of disruptive behavior techniques (PMDB).
- Performs duties focused on communication techniques required to complete the questioners and templates approved for use in any outpatient clinical setting, including active listening, restating, and mirroring.
- Maintain a safe and therapeutic environment for the patient while promoting a sense of worth and dignity under the supervision of the licensed personnel.
Clinical Staff:
- Assists outpatient licensed staff with the delivery of care to patients with complex, specialized, and potentially life-threatening situations.
- Assists licensed staff with preparing patients for medical evaluation, setting up equipment, passing instruments and providing treatment during in person or virtual visits.
- Operates specialized medical equipment to obtain diagnostic and therapeutic outcomes.
- Responsible for collecting a wide range of specimens and preparing them for transfer to processing.
- Observes patient status and keeps licensed clinical staff informed of any change in condition.
- Performs other duties as assigned.
- Vital signs. Examples: vital signs, 12-lead electrocardiogram (EKG).
- Point-of-care (POC). Examples: Abbott hand-held blood analyzer (I-STAT), glucometer.
- Equipment and surgical instrumentation set up . Examples: skin biopsies (excisional, shave, punch).
- Treatments and interventions. Examples: Cryotherapy, incision and drainage, ambulation, and Foley coude' catheter insertion.
- Wound care. Examples: bandaging, application of dressings and wound measurements.
- Specimen collection and Preparation. Examples: collecting and labeling venous blood samples and mucous specimens.
- Assisting with patient exams and screening. Examples: gynecology exams.
- Mental health care. Examples: Crisis intervention, performs behavioral/mental health screens, conducts interviews, and observes behavioral patients.
- Preparation of lab specimens and transfer to the lab for processing: Examples: Labeling, placing in the proper bin or tube system.
- Electronic Health Record (EHR): Thoroughly and appropriately documents actions, interventions and procedures in the medical record.
- Examples: Procedural notes, progress notes, screenings, photo-documentation and secure messaging.
Work Schedule: 7:00am - 7:30 pm; Monday - Sunday; Weekend and Holiday shifts required.
Position Description Title/PD#: Intermediate Care Technician/PD99968A
Preferred Experience: Two years of ED or Urgent care experience preferred.
Physical Requirements: The work requires walking; standing; bending; carrying of light items such as papers, books, small pieces of equipment. Ability to physically examine patients in outpatient. Typically, the incumbent sits comfortably to complete documentation in electronic health record(s).
Qualifications & Requirements
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.Specialized Experience: Specialized Experience (for positions at GS-4 and above): Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled
GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:
- Performing observation-based screening and collecting patient information in collaboration with licensed personnel.
- Completes approved templates and tools, such as the outpatient intake form, normal result notes, and follow up treatment protocols established by the agency.
- Utilizes communication techniques required to complete the questioners and templates approved for use in any outpatient clinical setting, including active listening, restating, and mirroring,
- Observes patient status and keeps licensed clinical staff informed of any change in condition.
- Delivers care to patients with complex, specialized, and potentially life-threatening situations.
- Operate specialized medical equipment to obtain diagnostic and therapeutic outcomes;
- Collect a wide range of specimens and prepare for transfer to processing;
- Assists licensed personnel with crisis intervention; performs behavioral/mental health screens and, conducts interviews.
- Observes patient status and keeps licensed clinical staff informed of any change in condition.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.
Requirements
- You must be a U.S. citizen to apply for this job
- Subject to a background/suitability investigation
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after 12/31/1959
- A complete application package; including Resume, Transcripts, etc. is required
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Evaluations
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.Required Documents
Documents Accepted:
- DD-214/ Statement of Service
- Disability Letter (Schedule A)
- Disability Letter (VA)
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
Documents Required:
- Resume
Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.
Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.
Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
How to Apply
All applicants are encouraged to apply online.To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 08/26/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13035532.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Source: Data sourced from USAJOBS