Program Support Assistant

Job Details

Position Overview

Duties

• Types and prepares a variety of letters, memorandums, statistical data, reports, etc. Typing from rough draft or material requires correct spelling and sentence structure to increase clarity and maintain format.
• Assists in the creation of standard operating procedures and maintains data tracking systems for compilations and management of variety of programs within the nursing service as needed.
• Establishes and maintains subject matter files in accordance with the office agency policies and guidelines.
• Works in collaboration with Credentialing to monitor license renewals for APRN, RN and LPN staff members. Notifies staff members of expiring licenses and tracks renewal data.
• Provides administrative support/clerical assistance to the nursing service as needed and functions as liaison with other medical center services.
• Accompany the Nurse Recruiter at hiring events/recruitment opportunities and in speaking with various academic programs to include but not limited to; colleges, universities, student inquiries and other academic related events as needed.
• Tracks on-boarding candidates (Title 38, Hybrid Title 38, and Title 5) data to ensure they have completed VetPro/E-qip and to provide notification if additional follow-up is needed.
• Serves as a touch-point resource for on-boarding candidates from the time they are selected for a position to Nurse employee orientation NEO date when handed off to the manager.
• Works closely with Public Affairs and Marketing on public advertisements to submit request for advertising in magazines and other online/paper platforms to market for open positions, testimonials, and other areas of advertising as required/needed.
• Prepares and duplicates a variety of handouts for interviews, student evaluation conferences, applicant packets, college visits and professional conventions.
• Provide assistance to HR, Occ Health, Credentialing, hiring managers, Nurse Recruiter to promote a seamless onboarding for the candidate.
• Possesses the ability to independently accomplish tasks using computer software and networks including Windows, Word, Excel, PowerPoint, Outlook and applicable HR software.
• Tracks onboarding data to include but not limited to Time to Hire data.
• Screens calls and personally fields calls when the requested information concerns routine and procedural requirements; supplies the requested information when the question concerns information the employee is familiar with or can easily get (e.g. status of reports, suspense dates, procedural requirements).
• Established various filing systems, index retrieval and follow through systems for recruitment and retention data.

Qualifications & Requirements

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: : Strong foundational knowledge of administrative and office management principles, with the ability to apply them to complex, nonroutine assignments that support leadership and program operations..Experience providing administrative support in a healthcare, medical, or clinical staffing environment, demonstrating familiarity with the pace and sensitivity of that setting, Experience drafting or processing correspondence (e.g., offer letters, applicant notifications, or status updates). Experience maintaining confidential personnel and/or client records in compliance with privacy requirements. Experience using standard office software (e.g., Microsoft Excel, Outlook) to track data, generate reports, or manage of calendars.

Education

Requirements

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• Physical Requirements: The work is generally sedentary. The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Evaluations

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Required Documents

• Resume

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• PCS Orders
• Performance Appraisal
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

How to Apply

1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 08/26/2026.
4. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
7. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

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