Information and Referral Specialist, NF-03/RFT, CAMP Kinser

Job Details

Qualifications & Requirements

MINIMUM QUALIFICATIONS: Two years experience in a position providing direct customer service involving determining customers¿ needs and providing support and services to meet those needs. Ability to coordinate and conduct workshops, briefings, training sessions and informational seminars to large and diverse audiences. Ability to establish and maintain an extensive and current file of information on local public, private and voluntary service agencies and organizations by service. Ability to exercise initiative in analyzing data, resolving problems, rendering decisions and logical conclusions/recommendations and carrying out revisions to plans. Skill to network and establish professional relationships, develop and execute an effective marketing plan for information and referral services. This activity is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Position Overview

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

• NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: Marine and Family Program Specialist BUSINESS TITLE: Information and Referral Specialist FLSA: Non-exempt JOB SERIES: 0301 PAY LEVEL: NF-3 The primary purpose of the position is to serve as the Information & Referral Specialist in charge of the assigned Personal and Professional Development Branch, Resources Program (PPD-R) facility; and support of the various PPD-R programs to include: Information and Referral/Relocation Services (Sponsorship Training, Smooth Move workshops, Newcomers¿ Orientation Welcome Aboard [NOWA]; Loan Locker Program, website maintenance), Transition Readiness Program (TRP), Family Member Employment Assistance Program (FMEAP), Information & Referral (I & R), Retired Activities Office (RAO), Cultural Program and Personal Financial Management (PFM) Program. SUMMARY OF DUTIES: Serves as direct support to the Information and Referral Program, Personal and Professional Development Branch, Resources Program, Marine Corps Community Services (MCCS) to provide an integrated system of service that links clients with available and appropriate resources at the lowest cost without duplication of effort. Establishes and maintains an extensive and current file of information on local public, private and voluntary service agencies and organizations by service. Compiles, organizes and consolidates information on service organizations to include addresses, phone numbers and hours of operation, type and range of services provided, eligibility requirements, intake procedures and cost. Organizes resource information to facilitate easy and quick referral and retrieval of information. Identifies gaps and duplications of service. Confirms exchange of and updates resource information at least quarterly. Establishes procedures to respond to interim information changes and develops and publishes a referral database for users. Provides relocation services as needed. Maintains a camp specific database of available resources and contributes to updating the PPD-R database of support services available locally and worldwide. Oversees the PPD-R Loan Locker program for the respective camp and complies with all Loan Locker procedures. Conducts and maintains loan locker inventories. Reviews usage data/inventories to ensure necessary material on hand to meet customers¿ needs. Orders all Loan Locker supplies (i.e. kitchenware, baby strollers, car seats) through the Relocation Services Office. Monitors safety advisories and product recalls on loan locker items. Manages and maintains stateside coupon program for the respective camp, ranging from coordinating volunteers to package coupons for patrons to networking with stateside supporters to ensure continuity of their donations. May be assigned to manage overall coupon program for FPR as determined/assigned by program manager. Assists with the development and execution of marketing plans for information and referral services. Develops and conducts assessments to identify customer needs. Recommends strategies to integrate services and resources to better meet the needs and interests of the target population. Develops a variety of advertising products such as flyers, posters, video and other printed media to support established marketing plans. Conducts intake interviews with clients in need of services. Determines the nature of problems or issues to identify factors that impact on definition of the problem and determine the client's ability to function successfully in other areas. Conducts intake interviews to discuss resources and evaluations in areas that may include financial management, medical problems, marital difficulties, educational or career issues, educational or behavioral problems of clients or children, requirement for social services assistance, transition assistance, job searches, relocation adjustment, crisis intervention counseling, emotional support, and eliciting disclosure of information necessary to provided appropriate assistance. Provides information and non-clinical counseling to individuals and families on comparisons of similar agency services and policies, explanation of application procedures and requirements, comparison of consultation services to assist military families and coordination of services. Provides consultation services to civilian agencies to assist military families. Acts as a direct liaison to agency services when problems require immediate attention, are complex or controversial in nature, or a client¿s limited ability requires higher level assistance. May provide training or briefs on information and referral and relocation services to large groups, visiting dignitaries, or one-on-one with Service Members and families. Monitors programs on a regular basis, and initiates corrective action to ensure support of operating programs of MCCS. Develops long-range plans in conjunction with internal operating directives.