Stakeholder Connections Branch Chief

Job Details

Position Overview

As a Stakeholder Connections Branch Chief, you will oversee the Acquisition Solutions Development (ASD)-wide customer engagement strategy and work closely with directors across the Portfolio to manage customer engagement and business development initiatives. 

Location of position: Federal Acquisition Service (FAS) - Office of Acquisition Solutions Development (ASD).

We are currently filling one vacancy, but additional vacancies may be filled as needed.

Duties

• Oversees and manages ASD-wide customer engagement strategy, initiatives, and programs. Ensures customer engagement initiatives and programs across ASD to maximize effectiveness and minimize operational redundancies. Assesses and influences the direction of the ASD customer relationship focus.
• Collaborates with ASD business line representatives to develop and implement strategies and tools that help ASD use customer insights to enhance business development and customer engagement planning, activities, and customer service delivery. Researches unique customer needs matches these needs to ASD products and services, and directs precision marketing efforts to present the best possible solutions to targeted customers.
• Works with the communications team to develop customer awareness of the value of ASD products and services through website enhancement, customer friendly language, and high quality customer service. Improves return-on-investment for customer engagement activities to accomplish program objectives in a cost-effective manner.
• Manages customer engagement branch staff members' performance by helping to set annual goals, monitoring progress on day-to-day responsibilities, providing feedback on documents and presentations, and evaluating performance.
• Works closely with senior federal managers at agencies to promote increased customer use of ASD products and services and measures customer satisfaction with the customer experience.

Qualifications & Requirements

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: 

• Name, address, telephone number, email address;

• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);

• Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.

• Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.

Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

The GS-14 salary range starts at $127,829 per year.   

To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service. 

Specialized experience is experience in the management of agency Information Technology client relations. This experience must include:

• Development and execution of IT acquisition strategies, including functional and technical requirements necessary to meet client needs.

• Planning and executing established customer support goals with a business development focus; establishing and maintaining customer relationships.

• Preparing and conducting customer briefings, seminars, and site visits conducting face-to-face interactions with program and contracting support staff.

• Research and presenting findings for IT integration opportunities as well as related professional services projects.

• Performing business development and project management in a cost-reimbursable, fee-for-service environment.

• Technical leadership, providing technical advice and managing technical experts in information system technology and awareness of emerging technologies in order to provide recommendations on organizational requirements.

Requirements

If selected, you must meet the following conditions:

• Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Serve a one year supervisory or managerial probationary period, if required

Evaluations

A panel of Subject Matter Experts (SMEs) will review the application of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses.

1. Ability to work with customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
2. Knowledge to develop metrics and establish benchmarks for advanced business development and projects.
3. Skill in interpreting and conveying information on ASD products and services to industry or customer audiences.
4. Ability to supervise and develop professional staff with performance management, staffing, and conflict resolution.
5. Knowledge of analytical methods used in government and business to determine business requirements, assess business development opportunities, and define current and future business environments.

Demonstration of these KSAs must be supported by your application. Applicants should also make note of each KSA, as you will be asked to address them later in the application process.

Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process.  If selected, you may be required to provide supporting documentation.

If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA’s Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration.

Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.  

Resume: Must not exceed two pages. Refer to the Qualifications section for resume requirements. 

Current GSA employees: You must submit a legible copy of your most recent SF-50, Notification of Personnel Action, AND a SF-50 reflecting the highest grade held if different from your recent SF-50.

Promotion Consideration: If your most recent SF-50 became effective within the past year, it may not demonstrate that you meet the one-year time-in-grade requirement. In that case, submit additional SF-50(s) (such as promotion, within-grade increase, grade/range increase, or an SF-50 with an effective date more than one year old) that clearly document you meet the time-in-grade requirement. 

GSA OIG Employees:  Submit latest SF 50 (other than award SF 50)

If you are CTAP  Eligible - Submit a, b, and c:  (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

Current or Former Political Appointees: Submit SF-50.

How to Apply

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application.  For more detailed instructions on how to apply, click here: Apply for a GSA Job.

If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application. 

To begin, click the Apply Online button on the vacancy announcement.

• Sign in or register on USAJobs and select a resume and documents to include in your application.

• Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your application from moving forward in the hiring process. Please see Required Documents for additional details.

• Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.

• Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete.  If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.

• Note:  Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). 

Need Assistance? 

• Questions or issues completing an application and/or submitting documentation - contact [email protected] or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays.

• Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline

You must receive HR approval before deviating from these instructions. 

Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

After the closing date/deadline:

1. ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
2. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.  
3. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
4. FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
5. FINAL COMMUNICATION:  Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.

Thank you for your interest in working for the U.S. General Services Administration!