Front Desk Associate - Unaccompanied Housing

Job Details

Position Overview

Duties

• Answers questions regarding housing facilities; and provides information to service members regarding local resources, on-base facilities and activities.
• Provides quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times.
• Ensures security of all guests is maintained at all times.
• Ensures guest privacy is maintained at all times.
• Handles customer complaints, referring to manager or higher authority as necessary.
• Professionally answers phones and transfers calls to appropriate individuals.
• Verifies eligibility and ensures unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual and local policy.
• Properly executes and documents room transfers.
• Assigns residents to ensure "best and highest use" of UH inventory.
• Ensures check-in and check-out transactions are accurately recorded in the automated military housing system (e.g. Enterprise Military Housing or similar) and prepare reports from the system when required.
• Safeguards residents' personally identifiable information.
• Creates new and replacement key cards per local policy and guidance.
• Maintains inventory of all keys/keycards and any other supplies maintained at the front desk.
• Provides new residents with linen sets (i.e. bed in the bag).
• Provides new residents with welcome aboard information, instructions and resources.
• Facilitates the new resident orientation brief.
• Receives and follows up on resident trouble calls, ensuring the appropriate department is contacted for resolution.
• Reports any resident complaint or concern to the front desk supervisor. If the issue is an emergency (e.g. personal assault, fire), immediately follows local emergency procedures.
• Enforces UH guest and visitor policies and ensures the building resident, UH staff member, or responsible RA escorts non-residents at all times.
• Keeps the front desk and lobby area clean and neat.
• Performs other related duties as assigned.

Qualifications & Requirements

• Knowledge of the goals, basic principles, concepts, standards, and regulations related to hospitality operations.
• Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook) and others.
• Skill in providing excellent customer service obtained through prior experience and training.
• Skill in basic arithmetic.
• Ability to competently and independently carry out day to day lodging operations.
• Ability to maintain records, compile and organize data for reports.
• Ability to communicate effectively both orally and in writing.

Education

Conditions of Employment

• Successful completion of National Agency Background (NACI) Check required.
• This position involves work on workdays and may involve weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours.
• Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis.
• May be required to possess valid driver’s license as travel to other facilities within normal scope of duties may be required. Must have reliable transportation.

Evaluations

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

Required Documents: The following documents are required at the time of application:

• Résumé: Resume limited to 2 pages showing relevant experience (cover letter optional). For more guidance about the 2-page limit on resumes, visit here: Resume Requirements.
• Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

• • • Vendors
    • Dependents aged 18 and older
    • Service Providers
    • Veterans with service-connected disabilities
    • Contractors
    • Visitors (includes visitors in same vehicle with CAC holder)
    • Transportation services (taxi, limo, ride share)
    • Agent, Assist, Aid, Care Giver Letters
    • Au Pairs, Child Care Providers
  • What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:
    • U.S. passport or passport card
    • Military ID card (Common Access Card or CAC, DoD retired ID card)
    • Permanent resident card (Green Card)
    • Transportation Worker Identification Credential (TWIC)
    • Enhanced Driver's License (EDL)
    • Other forms of identification accepted by the Department of Homeland Security
  • How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:
    • Proof of identity (e.g., birth certificate, passport)
    • Proof of Social Security number (e.g., Social Security card)
    • Two proofs of residency (e.g., utility bills, bank statements)
      • NOTE: The specific requirements for Washington State are provided at the following website: https://realidwa.com/ .

How to Apply

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.